SHIPPING POLICY
Last Updated : September 1, 2025
Please note: Shipping Policy is subject to change depending on any changes to Trade Agreements / Tariffs of import countries or any significant increases to shipping fees.
Orders from CHARLYN REYES will be shipped from Montreal, QC, Canada.
All international orders will be shipped Delivered Duties Paid (DDP).
There shall be no additional charges to the Customer upon delivery.
All shipments will include a Certificate of Origin attached, which is a shipping document that states the Producer, Exporter, and Importer.
Under the CUSMA/USMCA Trade Agreement (Canada-United States-Mexico Trade Agreement), all works are currently still exempt from any US Tariffs with the proper documentation attached. If you have any questions or concerns, please don’t hestitate to contact.
Lead-time for In-Stock items is currently 1-3 weeks
Lead-time for Made-to-Order items is currently 4-8 weeks
REFUND POLICY
Due to the handmade nature of the process, each piece is unique, therefore slight variations are to be expected.
All Sales are Final. No Returns or Exchanges.