SHIPPING POLICY
Update // August 2025
Please note: Shipping Policy is subject to change depending on any changes to Trade Agreements / Tariffs of import countries
Orders from CHARLYN REYES will be shipped from Montreal, QC, Canada.
All international orders will be shipped Delivered Duties Paid (DDP).
Shipping charges will include any import fees, duties, taxes, surtaxes for all shipments. There shall be no additional charges to the Customer upon delivery.
All shipments will include a Certificate of Origin attached, which is a shipping document that states the Producer, Exporter, and Importer information. All works by CHARLYN REYES have been made in Canada with Canadian materials.
Under CUSMA/USMCA Trade Agreement (Canada-United States-Mexico Agreement), all works are currently exempt from US Tariffs with the proper documentation attached. If you have any questions or concerns, please contact.
Lead-time for In-Stock orders is currently 1-3 weeks
Lead-time for Made-to-Order pieces is currently 3-8 weeks
REFUND POLICY
Due to the handmade nature of the process, each piece is unique, therefore slight variations are to be expected.
All Sales are Final. No Returns or Exchanges.